Microsoft Office Mobile

History

Original icon set of Office Mobile

Office Mobile originally shipped as “Pocket Office”, and was released by Microsoft with the Pocket PC 2000 operating system in April of 2000. This release was specifically for the Pocket PC hardware platform, as Microsoft’s Smartphone hardware specification had not yet been released. It consisted of Pocket Word, Pocket Excel, and Pocket Outlook. With steady updates throughout subsequent releases of Windows Mobile, Office Mobile was rebranded as its current name after the release of the Windows Mobile 5.0 operating system. This release of Office Mobile also included PowerPoint Mobile for the first time. Accompanying the release of Microsoft OneNote 2007, a new optional addition to the Office Mobile line of programs was released as OneNote Mobile. With the release of Windows Mobile 6 Standard, Office Mobile became available for the Smartphone hardware platform, however unlike Office Mobile for the Professional and Classic versions of Windows Mobile, creation of new documents is not an added feature. A popular workaround is to create a new blank document in a desktop version of Office, synchronize it to the device, and then edit and save on the Windows Mobile device.

In June 2007, Microsoft announced a new version of the office suite, Office Mobile 2007. It became available as “Office Mobile 6.1” on September 26, 2007 as a free upgrade download to current Windows Mobile 5.0 and 6 users. However, “Office Mobile 6.1 Upgrade” is not compatible with Windows Mobile 5.0 powered devices running builds earlier than 14847. It will also be a pre-installed feature in subsequent releases of Windows Mobile 6 devices. Office Mobile 6.1 is compatible with the Office Open XML specification like its desktop counterpart.

On August 12, 2009, it was announced that Office Mobile would also be released for the Symbian OS platform as a joint agreement between Microsoft and Nokia.

Programs

Word Mobile

Word Mobile running on Windows Mobile 6 Professional

Word Mobile, originally called Pocket Word, has been included with the Office Mobile suite since the release of the Pocket PC in 2000. It is a word processor program with similar functions to its desktop counterpart, Microsoft Word. Word Mobile allows for basic formatting of documents, and has the ability to save documents in multiple formats including Rich Text Format, Microsoft’s DOC format for reading on desktop versions of Word, and simple Text files. While it is possible to open legacy PSW (Pocket Word) files on the current version of Word Mobile, such files must be saved as another supported format. Word Mobile also allows for insertion of pictures, lists, and tables to documents, however pictures must be added on the desktop version of Word, and cannot be moved. Additionally, Word Mobile includes a spell checker, word count tool, and a “Find and Replace” command. Footnotes, endnotes, headers, footers, page breaks, certain indentation of lists, and certain fonts, while not displayed nor able to be inserted while working on a document in Word Mobile, such features are retained if the original document has them.

Excel Mobile

Excel Mobile running on Windows Mobile 6 Professional

Like Word Mobile, Excel Mobile was one of the original programs included in Office Mobile at its release. It is a spreadsheet program that is compatible with Microsoft Excel, and can create, open, edit, and save in Microsoft’s ‘.xls’ spreadsheet format. Excel Mobile allows for formatting of cells, basic calculations of formulas, and the creation of charts or graphs. As a means of dealing with limited screen resolution, Excel Mobile also has the ability to use a full-screen mode. In addition, it supports filtering of data and split panes to view different parts of a worksheet at one time. Protection settings, zoom settings, autofilter settings, certain chart formatting, hidden sheets, and other features are not supported on Excel Mobile, and will be modified upon opening and saving a workbook.

Outlook Mobile

Outlook Mobile is a personal information manager. Unlike the rest of the Office Mobile suite, Outlook Mobile does not consist of a single application on the Windows Mobile platform, and instead has several separate programs: Messaging, Calendar, Contacts, and Tasks. It synchronizes e-mail, appointments, contacts, and tasks from the desktop version of Outlook. It is not compatible with Windows Calendar, Windows Mail, or Windows Contacts. Outlook Mobile is also capable of bypassing synchronization with its desktop counterpart by interacting directly with Microsoft Exchange Server. This direct interaction allows for an always-on E-mail connection, commonly referred to as Push e-mail. Push e-mail is also available to users with a Windows Live Hotmail account while logged onto Windows Live via their phone.

Messaging

Outlook Mobile’s Messaging application includes the following features:

Push e-mail using Microsoft Exchange Server

Microsoft Outlook folder synchronization

SMS messaging on phones

MMS messaging on phones

Windows Live Hotmail support

POP support

IMAP support

E-mail attachment support

HTML e-mail support

Exchange searching

Calendar

Outlook Mobile’s Calendar program running on Windows Mobile 6 Professional

Outlook Mobile’s Calendar application includes the following features:

vCal support

Agenda, Day, Week, Month, Year, and Lunar calendar views

Category support

Microsoft Exchange Server support

Reminders and Alarms

Contacts

Outlook Mobile’s Contacts application includes the following features:

vCard support

Category support

Contact searching

Exchange searching

Contact photos

Ringtone assignment for contacts on phones

Tasks

Outlook Mobile’s Tasks application includes the following features:

Category support

Priority status of tasks

Sensitivity status of tasks

Reminders

PowerPoint Mobile

PowerPoint Mobile was included with the release of the Windows Mobile 5.0 operating system. It is a presentation program capable of reading presentation documents from Microsoft PowerPoint. Unlike Word and Excel Mobile, PowerPoint Mobile is unable to create or edit new documents. Although essentially only a PowerPoint viewer, PowerPoint Mobile also allows for a zooming option to deal with limited screen resolution.

OneNote Mobile

OneNote Mobile running on Windows Mobile 6 Professional

Originally released with the Microsoft Office 2007 Beta, OneNote Mobile is a notetaking program that synchronizes with Microsoft OneNote. OneNote Mobile allows for basic formatting of text, the insertion of media such as pictures or audio recordings, creation of lists, and the use of hyperlinks within documents. Pictures and audio recordings may be taken directly from within the program using a built-in camera and microphone respectively.

See also

Microsoft Office

Pocket PC

Smartphone

Windows Mobile

Comparison of office suites

References

^ Office Mobile 6.1 Upgrade. Mobility Today. Retrieved 27 September 2007.

^ Crouch, Cameron. Pocket Full of PC Apps. PC World. Retrieved 13 September 2007.

^ Utter, David. Windows Mobile Now With PowerPoint!. WebProNews.com. Retrieved 13 September 2007.

^ a b Pratley, Chris. Out and About with OneNote Mobile. MSDN Blogs. Retrieved 13 September 2007.

^ Langridge, Jason. Windows Mobile 6 – What’s New and What’s Cool?. MSDN Blogs. Retrieved 14 September 2007.

^ a b Chan, John. Japanese WM6 and Office Mobile 2007. Crave – CNET Asia. Retrieved 13 September 2007.

^ Montalbano, Elizabeth (2009-08-12). “Microsoft, Nokia Team to Put Office Apps on Mobile Phones”. PC World. http://www.pcworld.com/businesscenter/article/170080/microsoft_nokia_team_to_put_office_apps_on_mobile_phones.html. Retrieved 2009-08-12. 

^ a b Unsupported Features in Word Mobile. Microsoft. Retrieved 21 September 2007.

^ Use Word Mobile. Microsoft. Retrieved 21 September 2007.

^ a b Ogasawara, Todd. What New in Excel Mobile?. Microsoft. Retrieved 13 September 2007.

^ Use Excel Mobile. Microsoft. Retrieved 21 September 2007.

^ Unsupported features in Excel Mobile. Microsoft. Retrieved 21 September 2007.

^ Hardy, Ed. A Preview of Windows Mobile 2005. Brighthand. Retrieved 13 September 2007.

^ Use PowerPoint Mobile. Microsoft. Retrieved 14 September 2007.

^ OneNote Mobile 2007 quick start guide. Microsoft. Retrieved 13 September 2007.

External links

Microsoft Office Mobile

Outlook Mobile Team Blog

v d e

Windows Phone

Device software

Internet Explorer Mobile  Bing Mobile  Voice Command  Office Mobile  Remote Desktop  Windows Live for Mobile  Media Player Mobile

Desktop synchronization

ActiveSync  Outlook  Media Center  Media Player  Mobile Device Center

Server utilization

Exchange Server  DirectPush

Services

Windows Marketplace for Mobile  My Phone

Development

.NET Compact Framework  SQL Server Compact

Hardware

Pocket PC  Smartphone  Portable Media Center  Ford Sync

v d e

Microsoft Office

Office suites

Windows

95  97  2000  XP  2003  2007  2010 (upcoming)

Mac OS

98  2001  X  2004  2008  2011 (upcoming)

Applications

Desktop

Access  Communicator  Entourage  Excel  Excel Viewer  Groove  InfoPath  InterConnect  OneNote  Outlook (Outlook Connector  Add-ins)  PowerPoint  PowerPoint Viewer  Project  Publisher  SharePoint Designer  Snapshot Viewer for Access  Visio  Word  Word Viewer

Server

Communications Server  Forms Server  Groove Server  PerformancePoint Server  Project Server (Project Portfolio Server)  Office SharePoint Server (Excel Services  InfoPath Forms Services)

Online

Live Meeting  Office Live  Office Online  Office Web Apps  Outlook Web Access

Mobile

Office Mobile

Office tools

Clip Organizer  Graph  Equation Editor  Picture Manager  WordArt

Discontinued

Accounting  Binder  Data Analyzer  Document Imaging  Document Scanning  FrontPage  Liquid Motion  Mail  Office Assistants  PhotoDraw  Photo Editor  Schedule+  Vizact  Web Components

Related

Microsoft Works  MapPoint  Microsoft SharePoint  Windows SharePoint Server

Technologies

Information Bridge Framework  Object Linking and Embedding  Office Open XML  Office XML formats  Smart tags  Visual Basic for Applications  Clippy

History of Microsoft Office

Categories: Microsoft Office | Pocket PC software | Windows Mobile Standard software

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Microsoft Exchange Server – Is it Right For You?

I am sure you have been out there researching web-hosting companies – there are as many out there, as you have hairs on your head. Many are boasting things such as “guaranteed up time,” low fees and award winning customer service. They are also boasting they were “the first hosting company.”

However, the thing is, there is one web hosting company, which has been around since the beginning, the company who manufactures computers, develops its own software, and provides customers with 100% support of their products. Microsoft has its own servers available for business and private use. Microsoft Exchange server is one of the most dependable, reliable and stress free servers available today. With clients such as Microsoft Outlook Express and real-time customer service, you cannot go wrong choosing Microsoft Exchange server for your hosting needs.

With dependability right out of the box, Microsoft Exchange Server allows for the customer and their information to be protected and to work correctly immediately after setting it up. Deploying to Microsoft Exchange Server is also seamless and stress free – one don’t have to worry about lost information and/or corrupted files. With Microsoft Exchange Server, you always get what you pay for – no skimping allowed.

Emailing through Microsoft Exchange, otherwise known as Microsoft Outlook, is probably as streamlined as it gets in regards to emailing successfully. With ease of attaching photos, files and the like to a message – the wait time is virtually nonexistent compared to other email clients. Email is sent from address to address quickly – no lag time whatsoever between clients. It is a priceless attribute in regards to today’s times.

The software can be updated with ease; these updated do not even bother the activity within the program with issues such as slowness, choppiness or the program itself shutting down unnecessarily. If there ever is an issue, its support department is extensive and is available 24/7, by chat, phone, or email. Compared to other clients, Microsoft Exchange is a cut above the rest in regards to dependability and reliability to its users- it almost never goes down.

Another benefit to the Microsoft Outlook program is its usability and customization options. Changing everything- including the setup and color options is what makes this tool completely user friendly. Someone who is clueless regarding computers and email may also use this program with ease. Microsoft Exchange is truly a gem in regards to email capabilities and there is definitely more to come over the years.

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Using Virtualization with Custom Built Servers

If you are looking to save money with IT today, then virtualization is the way to go.  Modern CPUs can condense multiple systems into one single box when you are using custom built servers.  This can end up saving your company quite a bit of money as well as making sure that you get the most traffic to your website.  Custom servers are the way to go for companies that want to make the most of their space and bandwidth as well as implement virtualization into their platform. 

There is a lot of complexity when it comes to virtualization.  Because the business solutions are so different for every business, custom servers are almost required for this type of task.  Custom built servers can be manufactured so that the virtual platform that is built will offer you everything that you need when it comes to your business solutions.  You want to be sure, when you are going into the world of virtualization, that the solution is tailor made for you.  You can choose from different types of servers for this type of platform but must be sure that you have enough memory for the virtual hosting. 

When you are looking at a virtualization solution, you are probably looking at two or more hosts.  You can choose from a 1U server or a 2U server which is best fit for this type of endeavor.  They can run the virtual process easily.  You also have to take into consideration the CPU cores as well as speed as you do not want your site to slow down.  When you have custom built servers, you can make sure that everything is set up for your virtualization.  A custom server is what you need to make sure that you can have a virtual host. 

In addition, you also need a heartbeat or management server that can manage the network of virtual machines.  There are many features of these machines, but some of them can go wrong if they are not properly managed.  When you have a custom server that is all for you, you can make sure that it is properly managed as well and eliminate the potential of servers crashing or going down.  Custom built servers can reduce the possibility of someone getting an error signal or not being able to reach your site.  If you are considering virtualization, then you need to consider getting a custom server. A custom server can be more satisfying to your clients and customers by making sure that their hosted content continues to run smoothly with regard to up-time as well as disaster recovery.  You see the benefits of markedly lower amount of hands on work with the system due to the amazing management features included with a custom heartbeat server.

A custom server can be just what you are looking for when it comes to virtualization technologies. You want to find the best custom built servers that will suit the basic needs of your business when you are looking for virtualization.

A custom server can be just what you are looking for to make sure that you have all the features for your online business solutions.  Many people today are opting for custom built servers that are created just for their company.  You can discover more when you use ABMX Servers to determine which is right for you.

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Select the Right NOx Control Technology

Most major industrialized urban areas in the U.S. are unable to meet the National Ambient Air Quality Standards (NAAQS) for ozone. Atmospheric studies have shown that ozone formation is the result of a complex set of chemical reactions involving volatile organic compounds (VOCs) and nitrogen oxides (NOx). Those studies indicate that many urban areas with VOC/NOx ratios greater tan 15:1 can reduce ambient ozone levels only by reducing NOx emissions. Many states, therefore, are implementing NOx control regulations for combustion devices in order to achieve compliance with the NAAQS ozone standard.

This article discusses the characterization of NOx emissions from industrial combustion devices. It then provides guidance on how to evaluate the applicable NOx control technologies and select an appropriate control method.

Characterizing Emissions

Most industrial combustion devices have not been tested to establish their baseline NOx emission levels. Rather, the NOx emissions from these units have been simply estimated using various factors. In light of recent regulations, however, it is mandatory that the NOx emissions from affected units now be known with certainty. This will establish each unit’s present compliance status and allow definition of fee applicable control technologies for those units that will require modification to achieve compliance.

It is, therefore, important to test each combustion device to verify its NOx emissions characteristics. The testing process should be streamlined to provide timely and necessary information for making decisions regarding the applicability of NOx control technologies.

The basic approach is to select one device from a class of units (that is, of same design and size) for characterization testing (NOx, CO2, and 02). Testing is conducted at three load points that represent the normal operating range of the unit, with excess oxygen variation testing conducted at each load point. Figure 1 illustrates the typical characterization test results. The remaining units in the class are tested at only one load point, at or near full load.

The operational data obtained during testing, in conjunction with the NOx and CO data, are used to define the compliance status of each unit, as well as the applicable NOx control technologies for those devices that must be modified. In most instances, this approach will allow multiple units to be tested in one day and provide the necessary operational data the engineer needs to properly evaluate the potential NOx control technologies.

Fundamental Concepts

Reasonably available control technology (RACT) standards for NOx emissions are defined in terms of an emission limit, such as 0.2 lb NOx/MMBtu, rather than mandating Specific NOx control technologies. Depending on the fuel fired and the design of the combustion device, a myriad of control technologies may be viable options. Before selecting RACT for a particular combustion device, it is necessary to understand how NOx emissions are formed so that the appropriate control strategy may be formulated.

NOx emissions formed during the combustion process are a function of the fuel composition, the operating mode, and the basic design of the boiler and combustion equipment. Each of these parameters can play a significant role in the final level of NOx emissions.

NOx formation is attributed to three distinct mechanisms:

1. Thermal NOx Formation;

2. Prompt (i.e.. rapidly forming) NO formation; and

3. Fuel NOx formation.

Each of these mechanisms is driven by three basic parameters – temperature of combustion, time above threshold temperatures in an oxidizing or reducing atmosphere, and turbulence during initial combustion.

Thermal NOx formation in gas-, oil-. and coal-fired devices results from thermal fixation of atmospheric nitrogen in the combustion air. Early investigations of NOx formation were based upon kinetic analyses for gaseous fuel combustion. These analyses by Zeldovich yielded an Arrhenius-type equation showing the relative importance of time, temperature, and oxygen and nitrogen concentrations on NOx formation in a pre-mixed flame (that is, the reactants are thoroughly mixed before combustion).

While thermal NOx formation in combustion devices cannot actually be determined using the Zeldovich relationship, it does illustrate the importance of the major factors that Influence thermal NOx formation, and that NOx formation increases exponentially with combustion temperatures above 2.800°F.

Experimentally measured NOx formation rates near the flame zone are higher than those predicted by the Zeldovich relationship. This rapidly forming NO is referred to as prompt NO. The discrepancy between the predicted and measured thermal NOx values is attributed to the simplifying assumptions used in the derivation of the Zeldovich equation, such as the equilibrium assumption that O = ½ 02. Near the hydrocarbon-air flame zone, the concentration of the formed radicals, such as O and OH, can exceed the equilibrium values, which enhances the rate of NOx formation. However, the importance of prompt NO in NOx emissions is negligible in comparison to thermal and fuel NOx.

When nitrogen is introduced with the fuel, completely different characteristics are observed. The NOx formed from the reaction of the fuel nitrogen with oxygen is termed fuel NOx. The most common form of fuel nitrogen is organically bound nitrogen present in liquid or solid fuels where individual nitrogen atoms are bonded to carbon or other atoms. These bonds break more easily than the diatomic N2 bonds so that fuel NOx formation rates can be much higher than those of thermal NOx. In addition, any nitrogen compounds (e.g., ammonia) introduced into the furnace react in much the same way.

Fuel NOx is much more sensitive to stoichiometry than to thermal conditions. For this reason, traditional thermal treatments, such as flue gas recirculation and water injection, do not effectively reduce NOx emissions from liquid and solid fuel combustion.

NOx emissions can be controlled either during the combustion process or after combustion is complete. Combustion control technologies rely on air or fuel staging techniques to take advantage of the kinetics of NOx formation or introducing inerts that inhibit the formation of NOx during combustion, or both. Post-combustion control technologies rely on introducing reactants in specified temperature regimes that destroy NOx either with or without the use of catalyst to promote the destruction.

Conbustion Control

The simplest of the combustion control technologies is low-excess-air operation–that is, reducing the excess air level to the point of some constraint, such as carbon monoxide formation, flame length, flame stability, and so on. Unfortunately, low-excess-air operation has proven to yield only moderate NOx reductions, if any.

Three technologies that have demonstrated their effectiveness in controlling NOx emissions are off-stoichiometric combustion. low-NOx burners, and combustion temperature reduction. The first two are applicable to all fuels, while the third is applicable only to natural gas and low-nitro-gen-content fuel oils.

Off-stoichiometric, or staged, combustion is achieved by modifying the primary combustion zone stoichiometry – that is, the air/fuel ratio. This may be accomplished operationally or by equipment modifications.

An operational technique known us burners-out-of-service (BOOS) involves terminating the fuel flow to selected burners while leaving the air registers open. The remaining burners operate fuel-rich, thereby limiting oxygen availability, lowering peak flame temperatures, and reducing NOx formation. The unreacted products combine with the air from the terminated-fuel burners to complete burnout before exiting the furnace. Figure 2 illustrates the effectiveness of this technique applied to electric utility boilers. Staged combustion can also be achieved by installing air-only ports, referred to as overfire air (OFA) ports, above the burner zone. redirecting a portion of the air from the burners to the OFA ports. A variation of this concept, lance air, consists of installing air tubes around the periphery of each burner to supply staged air.

BOOS, overfire air, and lance air achieve similar results. These techniques are generally applicable only to larger, multiple-burner, combustion devices.

Low-NOx burners are designed to achieve the staging effect internally. The air and fuel flow fields are partitioned and controlled to achieve the desired air/fuel ratio, which reduces NOx formation and results in complete burnout within the furnace. Low-NOx burners are applicable lo practically all combustion devices with circular burner designs.

Combustion temperature reduction is effective at reducing thermal N0x but not fuel NOx. One way to reduce the combustion temperature is to introduce a diluent. Flue gas recirculation (FGR) is one such technique.

FGR recirculates a portion of the flue gas leaving the combustion process back into the windbox. The recirculated flue gas, usually on the order of 10-20% of the combustion air provides sufficient dilution to decrease NOx emission. Figure 3 correlates the degree of emission reduction with the amount of flue gas recirculated.

On gas-fired units, emissions arc reduced well beyond the levels normally achievable with staged combustion control. In fact, FGR is probably the most effective and least troublesome system for NOx reduction for gas-fired combustors.

An advantage of FGR is that it can be used with most other combustion control methods. Many industrial low-NOx burner systems on the market today incorporate induced FGR. In these designs, a duct is installed between the stack and forced-draft inlet (suction). Flue gas products are recirculated through the forced-draft fan, thus eliminating the need for a separate fan.

Water injection is another method that works on the principle of combustion dilution, very similar to FGR. In addition to dilution, it reduces the combustion air temperature by absorbing the latent heat of vaporization of the water before the combustion air reaches the primary combustion zone.

Few full-scale retrofit or test trials of water injection have been performed. Until recently, water injection has not been used as a primary NOx control method on any combustion devices other than gas turbines because of the efficiency penalty resulting from the absorption of usable energy to evaporate the water. In some cases, water injection represents a viable option to consider when moderate NOx reductions are required to achieve compliance.

Reduction of the air preheat temperature is another viable technique for culling NOx emissions. This lowers peak flame temperatures, thereby reducing NOx formation. The efficiency penalty, however, may be substantial. A rule of thumb is a 1% efficiency loss for each 40º F reduction in preheat. In some cases this may be offset by adding or enlarging the existing economizer.

Post-Combustion Control

There are two technologies for controlling NOx emissions after formation in the combustion process – selective catalytic reduction (SCR) and selective noncatalytic reduction (SNCR). Both of these processes have seen very limited application in the U.S. for external combustion devices. In selective catalytic reduction, a gas mixture of ammonia with a carrier gas (typically compressed air) is injected upstream of a catalytic reactor operating at temperatures between 450º F and 750º F. NOx control efficiencies are typically in the 70-90% percent range, depending on the type of catalyst, the amount of ammonia injected, the initial NOx level, and the age of the catalyst.

The retrofit of SCR on existing combustion devices can be complex and costly. Apart from the ammonia storage, preparation, and control monitoring requirements, significant modifications to the convective pass ducts may be necessary.

In selective noncatalytic reduction, ammonia- or urea-based reagents are injected into the furnace exit region, where the flue gas is in the range of 1,700-2,000º F. The efficiency of this process depends on the temperature of the gas, the reagent mixing with the gas, the residence time within the temperature window, and the amount of reagent injected relative to the concentration of NOx present. The optimum gas temperature for die reaction is about 1,750°F; deviations from this temperature result in a lower NOx reduction efficiency. Application of SNCR, therefore, must be carefully assessed, as its effectiveness is very dependent on combustion device design and operation.

Technology Selection

As noted previously, selection of applicable NOx control technologies depends on a number of fuel, design, and operational factors. After identifying the applicable control technologies, an economic evaluation must be conducted to rank the technologies according to their cost effectiveness. Management can then select the optimum NOx control technology for the specific unit.

It should be noted that the efficiencies of NOx control technologies are not additive, but rather multiplicative. Efficiencies for existing combustion devices have been demonstrated in terms of percent reduction from baseline emissions level. This must be taken into account when considering combinations of technology.

Consider, for example, the following hypothetical case. Assume a baseline NOx emissions level of 100 ppmv and control technology efficiencies as follows: low-excess-air operation (LEA), 10%; low-NOx burners (LNB), 40%; and flue gas recirculation (FGR). 60%. The three controls are installed in the progressive order of LEA-LNB-FGR.

It should also he noted that combining same-principle technologies (for example, two types of staged combustion) would not provide a further significant NOx reduction than either of the combination, since they operate on the same principle.

It must be emphasized that virtually all of the available control technologies have the potential for adversely affecting the performance and/or operation of the unit. The operation data obtained during the NOx characterization testing, therefore, must be carefully evaluated in light of such potential impacts before selecting applicable control technologies. Operational limitations such as flame envelope, furnace pressure, forced-draft fan capacity, and the like must he identified for each potential technology and their corresponding impacts quantified. (Reference (4), for example, discusses these items, in detail.)

As anyone familiar with combustion processes knows, one technology does not fit all. Careful consideration must he used to select the appropriate, compatible control technology or technologies to ensure compliance at least cost with minimal impact on performance, operation, and capacity.

To evaluate if IFGR technology is suitable for your needs, or if you need additional information on ETEC, IFGR, Slip-Stream FGR and other NOx reduction technologies, please: visit us at http://www.etecinc.net or contact us at (281) 807-7007 or by email at: mailto:info@etecinc.net.

About Entropy Technology & Environmental Consultants (ETEC):
ETEC has pioneered advancements in Flue Gas Recirculation and offers turnkey installation for its IFGR and Slip Stream FGR Technologies. ETEC engineers have designed/installed over 30 FGR based systems. ETEC specializes in providing technical consulting services in the energy and environmental fields. ETEC engineers have experience in working with over 80 clients including, Reliant Energy, Entergy, LCRA, ExxonMobil, Lyondell-Citgo Refinery, BASF, etc.

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Microsoft?s Most Successful Products in 2010

2010 was considered as a successful year for Microsoft with impressive sales figures. Microsoft also introduced a lot of new different products worldwide during the previous year from software, hardware to gaming devices and so on. Here are some devices that are regarded as the most successful products of Microsoft in the year 2010.

 

Kinect for Xbox 360

The Microsoft Kinect is said to bring games and entertainment to our life in unusual new ways. Designed specially for the Xbox 360, Microsoft Kinect has managed to sell one million units in only 10 days. This interesting new technology is easy to use and instantly fun. The device can identify user’s body and make him the controller.

Kinect is sold for $ 150

 

Windows Live Essentials 2011

Microsoft’s Windows Live Essentials 2011 is a collection of freeware programs including Messenger, Movie Maker, Family Safety, Writer, Mail, Photo Gallery, Messenger Companion, Outlook Connector Pack and some other useful applications.

The WLE 2011 package can be installed on Windows 7 and Windows Server 2008 SP2 but The Windows XP users can’t install it

 

Windows Phone 7

Window Phone 7 is a mobile operating system unveiled on February 15, 2010. It features a version of Internet Explorer Mobile and supports Hotmail, Outlook, Yahoo Mail, Gmail and many other services.

 

Halo: Reach

Halo: Reach is a first-person shooter video game which brought Microsoft US$ 200 million on its launch day, making the new record for the company.

The game takes place during the year 2552 when humanity is stuck in a war with the alien Covenant.

 

Microsoft Office 2010

Microsoft Office is still the most popular used software package in our offices today. Its current versions, Office 2010 for Windows was released on June 15, 2010.

Office 2010 features the backstage file menu and new collaboration tools. The software package also includes protected view, a navigation pane and some other functions.

 

Internet Explorer 9 Beta

Internet Explorer 9 is the next version of Internet Explorer. It drew much attention of internet users worldwide when it was first introduced on September 15, 2010.

The product is designed specifically for web designers and can be installed on Windows Vista SP2 or Windows 7.

 

Office 365

Office 365 is a new online service for business users. Featuring most devices and browser, Office 365 allows users to work from anywhere. And for a small business, it is a perfect way to start.

 

Microsoft Arc Touch Mouse

Equipped with touch-scrolling, a 2.4GHz nano transceiver, a battery indicator, and the ability to work on any surface, Arc Touch Mouse really makes users feel comfortable.

Microsoft’s Arc Touch Mouse not only looks unique but also performs very well. It is rumored to sell at US $ 70

 

 

Related links:

Strangest Smartphones at MWC

Reasons Why Steve Ballmer Should Leave His Job

Amazing Facts about Google

I am a web developer. I love technology and have a passion of writing articles about technology news, especially new products.

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Virtual Assistant for Improving Customer Engagement

Abstract

Over the past few years, emergence of social media, mobile smart phones, big data, analytics and cloud has been fundamentally changing our lives and the way we work and interact. These forces have increased customer’s expectations, pushing the enterprises to reconsider their end-to-end customer experience strategy. Customer engagement solutions should focus on providing an enhanced direct experience and help enterprises increase revenue, expand margins, improve customer satisfaction and retention, and offer the much-needed differentiators in this competitive world.

Virtual Assistant technology is a new area that could be integrated with the existing applications, helping users to converse in natural language with a lifelike online avatar that responds to their queries in text or voice. They offer a personalized experience that reduces the need of being in touch with support team; builds a brand image and increases customer satisfaction. It could be integrated with the existing applications as well extending them and adding value to the services they offer.

Here we explore on how Virtual Assistants could be added to the Omni-channel communication solutions and talk about solutions developed for the insurance domain to help streamline and improvise their customer engagement opportunities.

Introduction

Customer expects the appropriate response to their queries when they visit a support website or contact the helpdesk. They expect their queries answered, problems resolved so that the overall experience becomes a satisfying one. Not meeting their expectations would result in an unsatisfied customer and hence a loss to the enterprise brand. Other challenges in providing high quality service are the poor experience with support via web, phone or email, lack of product knowledge, long call waiting queues and linguistic misunderstandings etc.

Enterprises can significantly increase their brand value and sales by providing customers with fast and correct responses through an effective customer engagement services. It can help them improving their services, increasing customer satisfaction and retention. Enterprises can leverage virtual assistant solutions improving their various customer service functions including enrollment form filling, first notice of loss claim, front desk, meeting reminders and other personalized services.

As the “Virtual Assistant” solutions are getting popular, a lot of vendors have come up with their solutions in the market. Some of the popular vendors in are market are: Creative Virtual, eGain, INTELLIRESPONSE, next IT, Nuance Nina and ANBOTO.

Challenges in Customer Engagement Services

Here are some of the key challenges faced by the enterprises in managing customer engagements:

• Meeting the ever-increasing expectations of the tech savvy users having various channels for communication, including web, mobile, Facebook, Twitter etc.

• Making a good first impression when a web application or a mobile app is accessed for the first time and thereby increasing the chances of a revisit.

• Providing a personalized support at the time of a new account creation or product registration that may need involving an agent.

• Providing a user-friendly self-service feature that might be faster than talking to a live agent as a preferred mechanism.

Overview

A Virtual Assistant is a conversational lifelike, online avatar that can simulate a conversation to deliver voice or text-based engagement on any web application or mobile interface. They can converse in natural language with the avatar to respond to queries, understand questions, offer a detailed step-by-step activities for certain processes and provide cross-sell opportunities depending on interests, etc. It is very effective in scenarios where call rates are very high. They are capable of understanding different languages and can communicate in the natural language. Virtual Assistants can be very successfully implemented to optimize the number of support team size.

A Virtual Assistant not only resolves the query of the customers, but can also be configured to give more information about the promotions and offers. For the example, if we have to fly from one place to another, it will not only inform about the flights, but also provides the details about the hotels where we can stay, promotions and offers, luggage limits, climate of the destination and any other destination specific details that are configured.

In web applications, though there are online FAQs and user manuals to help the users, they are found inadequate when a user wants to look for some specific information. It may take a long time for them to go through the FAQs and find the solution to their problems. At times this is time-consuming and prevents them from performing certain functions and they may call up customer support. Virtual Assistants allow creation of knowledge base and provide an interface where the users can put their queries and get the relevant answers interactively.

Additionally, Virtual Assistants can generate reports showing the frequently asked queries, their trends (of being asked), unanswered or new queries and level of customer satisfaction with the responses and so on. This provides an opportunity to improving the question bank and the response.

Mobile Virtual Assistants

In addition to Virtual Assistants for the web applications, there are mobile based Virtual Assistants that provide a user-friendly interface for a smart phone. They are capable of understanding the user profile, questions and offer a powerful engagement which will be more effective. With advances in speech and voice recognition technologies, the mobile Virtual Assistant can turn the smart phone into voice enabled customer service person. They can recognize the person, understand what the customer is looking for and interact in a conversational way to facilitate a unique way of interaction.

Virtual Assistants are more than a voice enabled help file and have inbuilt intelligence that can help in providing a more personalized help and give the further inputs sensing the context of the help being asked. For example, when we need to book a ticket between two places, the help can also be personalized to ask other questions like type of food preferences, preferred seating arrangement. Users can be asked whether they would be interested in hotel booking at the destination, any vehicle requirements, taxis etc. to add cross-selling to the list.

Intelligent Virtual Assistant (IVA)

With new technological advancements, the concept of “Intelligent Virtual Assistant (IVA)” is developing, which is providing new technology enablers such as:

• Algorithms enabling natural language interactions

• Artificial Intelligence induced by self-learning

• Context-aware, proactive search of knowledge portals

• Voice-assisted user interface for mobile devices with speech recognition/analytics

• Voice biometrics

The Intelligent Virtual Assistant can also be used to improve interactions on traditional online web portals, as well as on smart phones. Additionally, they offer a more personalized engagement of the person’s identity while talking. They can also customize recommendations by leveraging the features and capabilities provided by smart devices and accessories (e.g., Geo location, accelerometer etc. and feed provided by smart watch and fitness wearable) extending the boundary of their services and making them context aware. The future generations of Intelligent Virtual Assistant can leverage artificial intelligence using self-learning algorithms to provide more relevant solutions to customer queries.

Virtual Assistant Tools in the Market

According to Gartner, “Virtual Assistants” have transformational benefits. Global Intelligent Virtual Assistant (IVA) will grow at a CAGR of 39.3% over 2013-2018, and the total market shall be projected to climb to more than $ 2.1 billion by 2019.

The market for IVAs shall be expected to grow with a few global intelligent virtual assistant tool vendors emerging like Next IT Corp., Creative Virtual Ltd., VirtuOz Inc., Anboto Group., Code Baby Corp., IntelliResponse Systems Inc., Nuance Communications Inc., SpeakToit Inc., Artificial Solutions UK Ltd., eGain Communications Corp. Etc.

Virtual Assistant Comparison Matrix

Different customers have different requirements, hence it is important to make sure that we appraise to map the Virtual Assistant tool features as per the requirements so before starting the development we have done some comparison between various tools available in the market and chose the best tool as per their need to develop the proof of concept.

Iactive intelligent, Creative Virtual Ltd, eGain Corp. and Nuance Communication are some of the key Virtual Assistant tools available in the market that covers most of the features like 3D Persona with Emotions, Mobile solutions, concept understanding, multiple questions, Analytics, Social Dialogue, Natural language processing capability, multiple language support, etc. Apart from all these features Creative Virtual is good in reporting and analytics, Nuance (Nina) is good in Voice biometric (person and voice identification) and Iactive intelligent technology is good in features planning and decision-making.

Customer Engagement Solutions using Virtual Assistant

To verify the viability and usability of Virtual Assistant products we developed two Proof of Concepts (POC) based on the use cases from the insurance domain:

• Product Enrolment: A web-based Virtual Assistant solution that provides assisted form filling while enrolling for a new insurance product.

• First Notice of Loss Application: A mobile-based Virtual Assistant solution assisting users to log First Notification of Loss (FNOL) using voice for a vehicle in case of an accident

Virtual Assistant for Assisted form Filling Solution

In a product enrolment form, any user who wants to enroll for a policy will need to enter their personal details and express interest in the product. Typically the form could be complex asking for various details and customers may call up support asking how to fill it. This solution uses a Virtual Assistant to help the user filling the enrollment form by asking questions and considering the user responses as input vales.

Virtual Assistant for First Notice of Loss (FNOL) Solution

When a person driving a car meets an accident, he will need to report the accident to the insurance company at the earliest. Since there are multiple pieces of information to be entered at times additional help would be required and the person will try getting in touch with the support team. This smart-phone-based application uses a Virtual Assistant and provides a voice-assisted solution to capture the information. User will simply need to respond to questions spoken by the tool and respond to them in speaking. The whole process can be completed as a natural conversation.

Virtual Assistant Technology Benefits

Implementing a Virtual Assistant solution for automating the business processes provides many benefits by increasing the efficiency and productivity. With this an enterprise can not only increase the overall customer satisfaction, but also cut the cost involved. Some of the key benefits are as follows:

• Enhanced customer experience

• Increased overall productivity

• Optimized support team

• Reduced cost

• Better monitoring and control

Summary

Customer engagement is being no more seen as a nice to have thing anymore and businesses are having a strategic view towards it. Virtual Assistant technology combined together with other emerging technologies is empowering them to revamp their customer engagement platforms. It has huge potentials in the areas where a lot of interactions happen as a routine with a large support team. Enterprises can reap tremendous business benefits through a well thought Virtual Assistant implementation.

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Red hat linux is now red hat enterprise linux

The networking industry is something that is growing rapidly and has a lot of demand across the globe. It is an industry that is highly popular and provides those in it with good monetary benefits too. This is found to be highly attractive by a large number of people and they thus want to train to be a part of this industry. There are numerous institutes that have come up realizing the need to train for such courses. One can choose from a wide number of institutes that have come up to offer the best possible services to their students. However, before one chooses an institute, they should run a thorough check on it and choose an institute that is definitely the best. While choosing an institute, one should make sure that they have red hat linux as this is something that is very popular in the industry.

Red hat linux has now become red hat enterprise linux as this is a linux that wants to benefit those in the enterprise industry as well. It has proved to be extremely beneficial and all those using it have definitely vouched for it. It is a good idea to make use of this available linux and knowing and understanding how it works and functions will help you manifold.

The networking industry has a lot of demand for the red hat linux and while choosing people for job employments, companies prefer those who know the functioning of this linux and know how to use it as well. It is very helpful, fast and convenient to use. The red hat linux was the first to introduce lokkit in the computer systems and it is this that has made calculations very simply and extremely fast. Knowing and understanding this linux strengthens your job opportunities and gives students an edge over many others.

The red hat linux is a linux that is very simple to set up and use. It is in fact so conivnient that novices can also set it up without any hassles and use it effectively for better results. It is always a good idea to learn this linux as it takes you a steep ahead of others in the industry.

I am a professional Red Hat Linux Certified Hardware Networking engineer & currently working in multinational company. For more information related to  computer IT courses,computer training, networking jobs, hardware & networking institutes & courses please visit:www.jetkinginfotrain.com
 

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Linux Hosting

Looking and selecting a hosting server for your new website can be one of the most challenging and daunting choices that a website owner has to make. Add the fact that there are plenty of different options out there, all of which are enticing enough to make you want to give them all a try. But of course, such a thing isn’t possible unless you have the funds and you’re willing to do all the work over and over again. This is why it’s important to make the right choice early one. Starting all over again and switching from one option to another can be very hard and tiring. With that said, one of the most popular options available out there would be Linux hosting. This is an open source program which is as affordable as they come and would provide its users with one of the most ideal platforms for using a slew of other web-based applications.

Functionality, reliability and security are just three of the things that make up the foundation of a Linux web host. Also often referred to as LAMP, it is among the most cost effective solutions to web hosting that’s available to the market these days. Still unconvinced? Well, if that is the case then here are a few more reasons why Linux is the best and smartest choice available out there.

1. Economical. Not every website owner has deep enough pockets to take out cash from. There are those who are in need of something affordable and yet would be able to provide them with all that they need and more. With a Linux web host, you would be able to access a variety of great features such as multiple domain facility, MySQL database, many email options as well as ecommerce tools all at a very affordable price. Needless to say, if you’re looking to maximize the potential of your dollar, this is a good option to look into.

2. It is an open source software. This means that you would be able to download it for free unlike other softwares such as Windows. You can also tweak it according to your specific needs without having to pay for a licensing fee. The only cost that you’ll have to bear would be the distribution cost.

3. A lot of website owners believe that it is one of the most secure platforms available out there. Much more secure than Windows as some of them say. The best bit about it in terms of security is the fact that you would be able to add and update security patches whenever you feel like it.

4. User-friendly. Are you new to web hosting? Well, you don’t need to be a rocket scientist to figure out Linux. It has one of the simplest operating systems out there that’s very easy to use and should allow even the most non-technical users out there to perform their best.

So there you have it, a quick overview of Linux hosting and why it is one of the smartest choices available out there when it comes to website hosting.

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Evolution of GNU, Linux System – Must Read For Newbies

I would like to introduce you to a chronology of events that happened in the early 80’s and 90’s.

For Richard Stallman things started to look bad with the collapse of the free community at the Artificial Intelligence lab at MIT in the early 80’s, with modern era operating systems, none of them free software, were coming with a nondisclosure agreement which said, you are not allowed to share or change the software and if you want to get something changed, ask us to do it for you.

This sounded anti-social to the software-sharing community that had existed for many years at the MIT, who enjoyed and agreed sharing their programs with universities and companies. And to see or to change the source code of an unfamiliar program to create a new one was quite common.

After losing his community, Stallman always had the choice of joining the proprietary software world, writing code under nondisclosure agreements, which he believed divided the software society and a means for not helping a fellow hacker (“Someone who loves to program and enjoys being clever about it”) or quitting the computer field, which was rather an unpleasant thing to do as it would have wasted his skills as an operating system developer. Other way round was to build the community back by writing free programs again.

GNU Project
Now the idea was pretty clear, what was needed first is an operating system. With a free operating system, a community of cooperating hackers would be able to use a computer without starting to deprive his or her friend. He chose to make the system compatible with UNIX so that it would be portable, and UNIX users could easily switch to it. The name GNU was chosen for the project following a hacker tradition, as a recursive acronym for “GNU’s Not Unix”.

The GNU project started with an objective to create a “free software” society, here the term “free” is often misunderstood and it has nothing to do with price. It is about freedom. It is defined as:

•You have the freedom to run the program, for any purpose.

•You have the freedom to modify the program to suit your needs. (To make this freedom effective in practice, you must have access to the source code, since making changes in a program without having the source code is exceedingly difficult.)

•You have the freedom to redistribute copies, either gratis or for a fee.

•You have the freedom to distribute modified versions of the program, so that the community can benefit from your improvements.

After quitting his job at MIT in 1984 Stallman began writing the GNU software. First he began by writing a compiler from scratch, which is now popularly known as GCC and the GNU Emacs editor for writing and editing his programs.

Free Software Foundation
As users of Emacs were growing, more people were getting involved in the GNU project, and this forced Stallman to look for some funding. So in 1985 the Free Software Foundation (FSF) was created, a tax-exempt charity for free software development. Since then Free Software Foundation employees have written and maintained a number of GNU software packages, two notable ones are the C library and the shell.

Gradually more and more programs were added to the GNU system and most of them gained popularity as they could run on the Unix systems, and users began extending them and porting them to the various incompatible versions of Unix, and sometimes to other systems as well.

By 1990 the GNU system was almost complete, with a major missing link, the kernel, which actually does the job of managing the system resources. The decision was to implement the kernel as a collection of server processes running on top of Mach, a microkernel developed at Carnegie Mellon University and then at the University of Utah. This kernel named the GNU HURD (or “herd of gnus”) could run on top of Mach, and do the various jobs of the UNIX kernel.

GNU/Linux System
In 1991, a student from Finland named Linus Torvalds developed a Unix-compatible kernel and called it Linux. And around1992, combining Linux with the not-quite-complete GNU system resulted in a complete free operating system, the GNU/Linux system. It is due to Linux that a version of the GNU system could be run today.

GPL (GNU General Public License)
All the software under the GNU project were distributed under the GPL, which says that you can copy and distribute exact copies of the program’s source code as you have received it. You can make changes or modify the program and again redistribute under the first mentioned condition, with clear notices of your changes and date of that change.

Linux Distributions
Many Linux distributions based on the GNU/Linux system are currently available both as free copies and commercial distributions. Most of these distributors add up their own features, targeting specific areas like Enterprise, Desktop, Multimedia etc., to the existing GNU system, to cater diverse user sections. Some noted ones are RedHat, Fedora (an open project by RedHat), Debian, Suse from Novell, Mandriva, Ubuntu, Sabayon, PCLinuxOS, SimplyMEPIS, Knoppix, Gentoo etc. All these distributions intend to target different set of users. So you, now have the options of choosing the distribution based on your intended use, like suse, ubuntu, PCLinuxOS for user friendliness, debian, fedora for development, RedHat for Enterprise and so on. Least to say programming would be delightful on all of them.

Where do I get Linux?
Most of the Linux distributions are freely available for download from the Internet;
Fedora from download.fedora.redhat.com
Suse from novell.com
Debian from debian.org

There are also other links from where you can pull down these distributions. And if you do not want to waste time downloading, buy them from people like OSDisc.com, LinuxCD.org etc., but I am sure you would definitely find one, among your colleagues.

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Microsoft Mcts Exam Papers

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